Privacy Policy

Information we collect

We may collect personal information necessary to provide our handyman services, including:

• Name, address, and contact details
• Details of the work requested or completed
• Payment and invoicing information
• Communications with our team (email, phone, or in-person notes)

How we use your information

We use your data to:

• Provide and manage the services you request
• Keep professional records to comply with industry standards and protect ourselves in case of disputes
• Communicate with you regarding your projects, invoices, or updates
• Improve our services

Data Retention

We only retain personal information for as long as reasonably necessary to fulfil the purposes outlined in this policy, including responding to enquiries, providing quotations, carrying out contracted work, maintaining business records, and meeting legal or accounting obligations.

Customer and work-related records, including contact details, quotations, invoices, and project communications, may be retained for up to 7 years for accounting, tax, insurance, and business administration purposes.

General website enquiries may be retained for up to 24 months unless deletion is requested sooner.

Your rights

You have the right to request the deletion of your personal data. Upon request, we will remove all personal information from our records, unless retention is legally required.

Data security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or disclosure.

Sharing your data

We do not sell, rent, or trade your personal data. We may share information with trusted partners strictly for operational purposes (e.g., payment processors) or as legally required.

Account Registration

Our website does not provide user account registration, customer logins, or public commenting functionality.

Cookies and Analytics

Our website uses cookies to improve user experience and understand how visitors interact with the site.

We use Google Analytics to collect anonymous usage information, including:

• Pages visited
• Time spent on the website
• Device and browser information
• General location data
• How visitors found our website

These analytics cookies are optional and are only enabled if you accept them through our cookie consent banner powered by CookieYes.

You can change or withdraw your cookie preferences at any time through the cookie settings available on the website.

For more information about how Google processes data, please visit:
Google Privacy Policy

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where applicable
• Withdraw consent for optional cookies
• Lodge a complaint with the Information Commissioner’s Office (ICO)

More information about your rights can be found at:
Information Commissioner’s Office (ICO)

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted with an updated effective date.

Contact us

For questions or to request data deletion, please contact us via info@keystonehomeservices.co.uk